For some time now, I've been working a pair of Saucony Peregrines into the running mix. I've really liked the shoe's light weight, minimal heel drop and good looks. I wasn't too happy, though, with the way they (haven't) held up. So, on April 9th, I posted this Tweet:
This was the picture the Tweet linked to:
Almost immediately, I got a reply from Saucony asking for a direct message with my contact info. They wanted more information. After a week of waiting, and straightening out some confusion on Saucony's end with their direct messages, I got a reply:
Wow. That's customer service.
I got the shoes yesterday. A brand new pair of Saucony Peregrines. The new version has some reinforcement in the areas that blew out on both shoes of my last pair.
|Can't wait to try these puppies out.|
Anyone have any similar experiences with running/outdoor companies?
On another topic, I must admit to occasionally having thoughts like these. In fact, yesterday after a 9-mile run (with a summit of Mt. Sanitas in the middle) followed by a massage table pummeling at In Motion Rehabilitation, the question: "What the hell am I doing?" did fleetingly cross my mind.