For some time now, I've been working a pair of Saucony Peregrines into the running mix. I've really liked the shoe's light weight, minimal heel drop and good looks. I wasn't too happy, though, with the way they (haven't) held up. So, on April 9th, I posted this Tweet:
This was the picture the Tweet linked to:
Almost immediately, I got a reply from Saucony asking for a direct message with my contact info. They wanted more information. After a week of waiting, and straightening out some confusion on Saucony's end with their direct messages, I got a reply:
Wow. That's customer service.
I got the shoes yesterday. A brand new pair of Saucony Peregrines. The new version has some reinforcement in the areas that blew out on both shoes of my last pair.
Can't wait to try these puppies out. |
Anyone have any similar experiences with running/outdoor companies?
On another topic, I must admit to occasionally having thoughts like these. In fact, yesterday after a 9-mile run (with a summit of Mt. Sanitas in the middle) followed by a massage table pummeling at In Motion Rehabilitation, the question: "What the hell am I doing?" did fleetingly cross my mind.